Receptionist
£12.65 per hour
Health & Beyond
Hours of work: 17.5 hours per week (Permanent)
Salary: £12.65 per hour
Practice information:
Our vision is to develop a partnership between patients and our clinicians that allow us together to deliver high quality health and social care services, and meet the needs of the population of Wolverhampton and beyond.
As Health and Beyond we are committed to working together to ensure our communities receive the best evidence based care possible, and will strive to ensure that patients’ views are heard and that their journey through Health and Beyond health system is seamless through integration and strong partnership working with our stakeholders.
Delivering excellence in innovation that benefits patients, employees and commissioners with strong inter-professional programs and bespoke care.
Including South East Primary Care Network which is within our geographical area.
https://healthandbeyond.healthcare/
Job purpose/summary:
To provide an efficient and friendly service to the practice by answering calls in a professional manner and providing an effective service to patients attending their appointments or when accessing other facilities provided. Offering support and direction to patients in a courteous manner and making sure that communication between patients, members of the primary health care team and other secondary agencies is effective.
You will be expected to undertake a variety of administrative duties to assist in the smooth operation of the practice, including the provision of clerical support to clinical staff and other members of the practice team. You will need to ensure medical records are kept up to date and to provide general assistance to the practice team whilst projecting a positive and friendly image to patients and other visitors either face to face or via telephone.
Job Responsibilities:
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
• Processing and distributing incoming and outgoing mail hardcopy and electronic
• Maintain telephone performance standards
• Enter requests for home visits onto the computer for referral to the Duty Doctor, ensuring careful recording of all relevant details
• Process repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
• Action administrative responsibilities accurately and in a timely manner
• Inform patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for all payments
• Computer data entry / data allocation and collation; processing and recording information in accordance with practice procedures
• Providing clerical assistance to the practice as required including word/data processing, filing, photocopying and scanning
• Keep the waiting room and reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager
• Any other delegated duties appropriate to this post
Other information:
Confidentiality:
• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:
• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities
To apply: please send CV to Tarandeep.mann@nhs.net
Or apply via
Ref No: A3491-25-0049
Contact details for more information or an informal discussion: Tarandeep.mann@nhs.net
Closing date: 28/11/2025
