Care Co-ordinator
Band 4
Our vision is to develop a partnership between patients and our clinicians that allow us together to deliver high quality health and social care services, and meet the needs of the population of Wolverhampton and beyond.
As Health and Beyond we are committed to working together to ensure our communities receive the best evidence based care possible, and will strive to ensure that patients’ views are heard and that their journey through Health and Beyond health system is seamless through integration and strong partnership working with our stakeholders.
Delivering excellence in innovation that benefits patients, employees and commissioners with strong inter-professional programs and bespoke care.
Including South East Primary Care Network which is within our geographical area.
Practice Support:
• To be a first point of contact for patients requiring general information relating to the practice: procedures, registration, care preferences, queries on services and navigation to services
• To ensure a clear line of communication is set with hubs to the team
• To work closely with your hubs to ensure they understand your role, where you are based, how to contact you and what to direct to you.
• Participating in the administrative and professional responsibilities of the practice team supporting the Hub Manager and Supervisors
• Attending and participating in practice meetings as required
• Ordering and display of Health Promotion materials, MJOG campaigns, ACCU-RX messages to patients, ensuring languages are considered and supplying specific materials to the demographic
• Monitoring the usage of appointments ensuring that clinics are well utilised and appropriately used.
• Monitoring effectiveness of the practice systems and reporting any problems or variations to the Hub Manager. Supporting design and implementation of system changes and efficiencies through promotion and training
• To effectively achieve Public Health Campaigns/IIF within the Hub Managers guidance. To ensure that patients have invites, this is recorded and all aspects of the achievement I recorded. To support staff in understanding the areas and requirements to ensure a whole team approach.
• To support the educating and developing practice staff utilising the Reception Manual and promoting active care navigation
• To manage campaigns to include the design and quality of the waiting room and whole practice information, ensuring all information is relevant, important and updated. To ensure promotional materials are available to patients.
• To actively promote carers support and health checks
• To support patient engagement and development of the PPG
• To promote online services and sign up patients
• To ensure there are marketing and promotional materials available to the patients and for events
• To organise and lead promotional events to include invites to patients, stall holders, and health promotion in line with campaigns and current health inequalities
• To support seasonal activity such as sending out flu invitations, helping to man clinics and promotion of advertised clinics to patients. Create posters, communicate with all teams on clinic and help to support patient navigation and uptake
• To support access figures, producing and displaying DNA figures and actively planning how to improve these, to review empty slots in clinics for usage, promote PCN appointments and ARRS roles
• To actively seek out patient feedback using various tools such as FFT/self check in data/patient questionnaires etc and feeding back to all staff groups and patients themselves
• To support care co-ordination colleagues during annual leave and sickness, so awareness of other roles
• To support the smooth running of total triage and maintaining high quality phone statistics by supporting the staff, experience of all aspects of Reception roles is ideal
• To ensure that clinical rooms and waiting rooms have the relevant information needed to support clear and safe working, to include information around coding and support to achieve targets i.e. Enhanced services coding, flu campaign posters, campaigns, health opportunities etc.
• To be actively involved and review specific target areas within Health Inequalities
• To continue with professional development to improve outcome for service and patients
• To develop and grow the role to suit the needs of the patients and to assist in the delivery or efficient and safe services
Contact details for more information or an informal discussion - Taran Mann Tarandeep.mann@nhs.net
Closing Date: 6/15/2026
