Event: Conflict Management & Difficult Conversations

Target audience: All members of the general practice team - from clinicians and reception staff to managers.

Challenging conversations are an inevitable part of working in general practice. Whether with patients, colleagues, or external partners, these interactions can sometimes become tense or escalate into conflict.

Target audience: All members of the general practice team - from clinicians and reception staff to managers Virtual sessions: Conflict Management & Difficult Conversations This focused training session gives practice staff the confidence and practical skills to handle difficult situations calmly and professionally while maintaining patient safety and supporting the organisation’s zero-tolerance approach to abuse. Through realistic scenarios and simple, effective techniques, participants will learn how to stay composed under pressure, use clear and respectful communication, and set professional boundaries when conversations become challenging.

Dates available 

• 5^th May 11:00am to 12:30pm Click here to register 
• 2^nd June 10:00am to 11:30am Click here to register
• 23^rd June 13:00pm to 14:30pm Click here to register
• 1^st July 13:00pm to 14:30pm Click here to register

See attached flyer for more information.